Evans Halshaw FORD, a car dealership in the UK, has been in the news recently for compensating customers who were sold faulty vehicles. The compensation scheme was launched after the dealership was found to have sold cars with known faults without disclosing them to customers. This has left many customers wondering if they are entitled to compensation and how they can claim it. In this article, we’ll take a closer look at Evans Halshaw FORD compensation and what you need to know if you’ve been affected.
What Happened?
In early 2019, the BBC investigated Evans Halshaw FORD after receiving complaints from customers who had bought faulty cars. The investigation found that the dealership was selling cars that had not been properly inspected and had known faults without disclosing them to customers. Customers who had signed up for extended warranties were not informed of these faults, so they were left to pay for repairs themselves. Some customers reported spending thousands of pounds to fix issues they believed were covered under their warranties.
Following the investigation, Evans Halshaw FORD admitted to the allegations and launched a compensation scheme for affected customers. The scheme offers refunds of up to £500 to customers who have incurred costs due to the fault. Evans Halshaw FORD has also promised to carry out proper inspections of all vehicles before they are put on sale and to improve its customer service.
Am I Eligible for Compensation?
If you bought a car from Evans Halshaw FORD between 1st January 2016 and 31st December 2018 that had a known fault and you were not informed of it, you may be eligible for compensation. The fault must have been present at the time of sale and resulted in you incurring costs, such as repair bills. You must also have signed up for an extended warranty at the time of purchase.
If you think you’re eligible for compensation, you should contact Evans Halshaw FORD as soon as possible. You will need to provide evidence of the defect, such as receipts for repairs, and evidence that you signed up for an extended warranty. Evans Halshaw FORD will investigate your claim and may request further evidence before deciding whether to offer compensation.
How to Claim Compensation
To make a claim for compensation, you’ll need to contact Evans Halshaw FORD’s customer service team. You can do this by calling 0345 111 0000 or by emailing [email protected]. You should explain that you believe you’re eligible for compensation and provide details of the fault and any costs you’ve incurred. You should also attach any evidence you have to support your claim.
After you’ve submitted your claim, Evans Halshaw FORD will investigate it and may contact you for further information. If your claim is successful, you’ll receive a refund of up to £500 to cover the cost of repairs. If it’s not successful, you can appeal the decision through the dealership’s complaints process.
What’s Next for Evans Halshaw FORD?
Since the compensation scheme was launched, Evans Halshaw FORD has been working to improve its operations and regain customer trust. The dealership has reviewed its procedures for inspecting and selling vehicles and has made changes to ensure that all cars are thoroughly checked before being sold. It has also improved its customer service, with a focus on transparency and communication.
Evans Halshaw FORD has stated that it is committed to providing excellent service to its customers and that it will continue to make improvements where necessary. The dealership has also expressed a desire to work with the BBC and other organisations to raise awareness of the importance of buying cars from reputable dealerships.
Conclusion
If you bought a car from Evans Halshaw FORD between 2016 and 2018 and incurred costs due to a known fault, you may be entitled to compensation. To make a claim, you need to contact the dealership’s customer service team and provide evidence of the fault and any costs incurred. Evans Halshaw FORD has launched a compensation scheme to address the issue and has made changes to its operations to prevent similar problems from happening in the future.